You need to first narrow down your options to 3 movers, after which use the following vetting process to limit your options. You shouldnt be afraid to ask the company regarding their competitors - a genuine professional will explain about their legitimate competition, and their below-average competition. A true professional also knows that they cannot move every customer which comes to them due to scheduling, but it is their duty to point you within the right direction so that they ensure that the customer is in good hands.
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Are you licensed, bonded, and insured? Can you send us a certificate of insurance?
A movers should be readily able to produce insurance documents covering themselves for following types of coverage: general liability, automotive, Workers Compensation, Motor Truck Cargo. It also helps if they are people in their state moving association, and the national one, namely AMSA, MASS DPU, and DOT. Though these arent required, they offer the peace of mind that the clients are verified and in good standing with regulating authorities. When the company you are calling isnt a reputable and honest company, they will have trouble answering these questions or providing the documents. They might even try to change the topic. A reliable movers should be able to provide these answers and documents in a moments notice!
Whats your hourly rate?
Some movers have sorts of hidden rates that they dont disclose in advance around the initial two conversations. The pricing structure, regardless of how its calculated, ought to be transparent and simple. For instance, we charge in an hourly rate of time-start, to time-finish, plus an hour for mileage and truck charges. By doing this we are able to provide the most accurate moving estimate possible. This structure is a little different with interstate movers, where moves are calculated according to weight of the being moved.
Can you provide some testimonials from previous customers?
Check the companys rating on sites for example Better Business Bureau, Angies List, Service Magic, Google, Yahoo etc., and you should get a good feel for what people are saying about the subject. A companys own website can tout many positive reviews, but remember that these reviews could be manipulated as well as fabricated, so reviews on independent sites are much more reliable.
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What exactly are my insurance options?
There is an automatic insurance option that provide your move, climax not so high. A good moving company will be able to provide you with a detailed explanation regarding your options, and back that information up with some documentation for your reference. For more details regarding this, read our blog post on our website about movers insurance options.
Can you give a binding quote?
If your moving company is not forthcoming using their rates, theyll possibly have a nervous breakdown when requested a binding quote. A binding quote guarantees that the moving cost will not exceed the number quotes to you, and will provide you with reassurance and reduce stress.
